Shop your favorite items from BOX N BEAT and get them at your doorstep within 7 days of your order’s confirmation. If, in any situation, the item you ordered is on backorder, then shipping can be delayed, which will be communicated to you. Please make sure that while placing an order, the customer fills out all the necessary details correctly, including the contact number and the address. We always ensure that your items reach you safely, securely, and on time. And for that, we have renowned delivery partners like Blue Dart and DTDC or similar Couriers
We issue store credit for any order accepted for return and charge a restocking and handling fees of 25 percent of total invoice value of the product.
OUR RETURN POLICY
BOX N BEAT is always there for its customers. If you have any problems related to the return or exchange of the product, or if there is any manufacturing defect in the product, you can ask for a return or exchange of the product. You can process your request via email message at support@boxnbeat.com. You can also generate your request via phone call or a text message. After receiving the query our team will contact you within 24 hours.
The return should be made within 7 days of the purchase. For instance, if you purchased the item on April 1, then the last day to request a return will be April 7. The item to be returned must be in its original condition, with all accessories, including manuals and any other items that may have come with the main item.
Along with the returning item(s), the product should be accompanied by the original sales invoice.
Always make sure that while generating any return request for the product, you remember to mention your order reference number and the reason for the return, along with pictures of the product. If the product returned was not in its original condition, if it was damaged, unpacked, or if any accessories were missing, then in that case we reserve the right to refuse acceptance of the item or deduct additional charges from the store credit amount as applicable.
If the product has been cleared, it means the returned product was in its original condition, there was no damaged packaging, and all manuals, items, and accessories were present. Then the full amount will be issued as store credit within 7–10 working days. Also, if you ordered a product but it was not delivered on time, you can cancel the order and receive a full refund.
WHEN RETURNS ARE NOT POSSIBLE
If you don’t care, your customers never will. With this thought, BoxNBeat offers solutions to make things easier. Service is a never-ending activity, but sometimes there are certain conditions in which services are not possible. When no returns are possible, there are certain situations in which returns are not possible:
- When the product is damaged because of its use,
- When the return request is made outside of the designated timespan,
- When the product is not in the same state of affairs as when you received it,
- When the product has been used and installed,
- When the product suffers physical damage,
- When there is something missing from the package received, including labels, original packing, and price tags,
- In the absence of the invoice, the product will not be exchanged.
- When the serial number/template of the product is misplaced
WHEN REFUNDS ARE NOT PROVIDED
Service is our main purpose, but there are some conditions in which refunds are not provided.
- Refunds are only provided on the condition that the product is dead on arrival.
- BOX N BEAT commences the refunds within 8-10 days of the time frame.
HOW DO I CANCEL THE ORDER?
If you are willing to cancel your order, you need to get in touch with us at support@boxnbeat.com.
An order number is required and, most importantly, you may cancel the order before the product is shipped.
WARRANTY
- All items include a manufacturer’s warranty. (OEM)
- Physically damaged products are not covered under warranty.
- The warranty on products becomes invalid if the product is opened or tampered with by an unauthorized person or other service center.
- To claim the warranty, you should provide the sales invoice.
- Warranties are applicable within the region of the Republic of India only.
ONLINE TECHNICAL ASSISTANCE
BOX N BEAT has a team of well trained technicians and specialists who are always there to help you out. If you encounter any difficulties in the product installation, or want to understand the functionalities of the product, you can contact us and our team will be there to assist you and guide you.
If you have any further questions or queries, you can contact us or email us at support@boxnbeat.com.